Terms of Service
Last Updated: March 25, 2025
Please read these Terms of Service ("Terms") carefully before using the services offered by D5A Service LLC ("Company", "we", "us", or "our"). These Terms set forth the legally binding terms and conditions for your use of our moving and junk removal services.
1. Acceptance of Terms
By engaging our services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not use our services.
2. Service Description
D5A Service LLC provides residential and commercial moving services, junk removal, and related services as described on our website and in service agreements. The specific services to be provided will be outlined in a written estimate or contract.
3. Estimates and Pricing
3.1. All estimates provided by the Company are based on information provided by the customer and visual inspection when applicable.
3.2. Final charges may differ from estimates if the scope of work changes, if additional items are added, if there are unforeseen circumstances (such as difficult access, stairs, long carries, etc.), or if the information provided was incomplete or inaccurate.
3.3. Hourly rate services are charged in 15-minute increments with a minimum service period as specified in your estimate.
4. Payment Terms
4.1. A deposit may be required to secure your service date.
4.2. Payment in full is due upon completion of services unless otherwise specified in writing.
4.3. We accept cash, credit cards, and electronic payments. Personal checks may be accepted with prior approval.
4.4. Late payments are subject to a 1.5% monthly interest charge.
5. Cancellation Policy
5.1. Cancellations made more than 72 hours before the scheduled service date will receive a full refund of any deposit.
5.2. Cancellations made between 24-72 hours before the scheduled service date will receive a 50% refund of any deposit.
5.3. Cancellations made less than 24 hours before the scheduled service date will not receive a refund of the deposit.
5.4. The Company reserves the right to cancel or reschedule services due to inclement weather, equipment failure, or other unforeseen circumstances. In such cases, customers will receive a full refund of any deposit or the option to reschedule.
6. Customer Responsibilities
6.1. The customer is responsible for providing accurate information about the items to be moved or removed.
6.2. The customer must ensure that all items are properly prepared for moving, including disconnecting appliances, emptying drawers, and securing loose items.
6.3. The customer is responsible for obtaining any necessary permits, parking arrangements, or building approvals required for the service.
6.4. The customer must be present at the beginning and end of the service to provide instructions and sign off on completed work.
7. Liability and Insurance
7.1. The Company maintains general liability insurance and cargo insurance as required by law.
7.2. Our liability for damage to items is limited to $0.60 per pound per article unless additional valuation coverage is purchased.
7.3. The Company is not liable for damage to items that were improperly packed by the customer.
7.4. The Company is not liable for damage to floors, walls, doorways, or other structures that occurs during the normal course of moving or junk removal services.
7.5. Claims for damaged or lost items must be submitted in writing within 7 days of service completion.
8. Prohibited Items
8.1. The Company will not transport or dispose of hazardous materials, including but not limited to: chemicals, oils, solvents, gasoline, propane tanks, paint, batteries, asbestos, medical waste, or any other items prohibited by law.
8.2. The Company reserves the right to refuse service for any items deemed unsafe or illegal to transport or dispose of.
9. Service Guarantee
9.1. The Company guarantees to arrive within the scheduled time window.
9.2. If we fail to arrive within the scheduled time window, we will provide a discount as specified in your service agreement.
9.3. The Company guarantees to handle your belongings with care and professionalism.
10. Dispute Resolution
10.1. Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation.
10.2. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
10.3. The arbitration shall take place in Westchester County, New York.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
12. Modifications to Terms
The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website, and the date of the last update will be indicated at the top of the Terms. Continued use of our services after any such changes constitutes your acceptance of the new Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
D5A Service LLC
Phone: (914) 473-1700
Email: d5aservicellc@gmail.com